Online Ordering FAQs

Please call our team on 1800 248 776 (1800 CHURRO).

Ordering can be done via the website or the el SOCIAL mobile app.

You’ll be able to order almost all of your San Churro favourites and personalise how you usually would if you were ordering in-store. There will be some items that might be modified for delivery to ensure that they are not impacted by the travel (e.g. ice cream not being included on Churros Snack Packs).

Yes, you’ll be able to place online orders for pick-up at all San Churro stores.  Online orders for delivery will be initially available in select stores only but will be gradually available across all locations. For more information on applicable stores visit www.sanchurro.com/delivery

Yes, to place an online order with San Churro you will need to log into your el SOCIAL account or register to be a new member.

Afraid not, you will need to sign up to become an el SOCIAL member. However, as an el SOCIAL member, you will be able to earn points for your order and you can use your points for rewards.

You’ll be able to preorder for both pick-up and delivery for the same day but not for any future date or time after that.

For takeaway orders, it is recommended that you order at least 15 minutes before your ideal collection time.

For delivery orders we recommend at least 45 minutes, which is sufficient time for processing, making and delivering the order.

Yes, the minimum order value for delivery is $15 (not including the delivery fee).

At times certain items might not be available for online ordering. We will be updating the online menu to reflect menu changes or stock levels, but we will make sure that you’ll not be able to order an item that isn’t available.

You may change or cancel your Order if you contact the Nominated San Churro Store immediately after you have submitted the Order on the Online Ordering Platform or the el SOCIAL App. This will only be permissible if the payment has not been processed. You can also call our team on 1800 248 776 (1800 CHURRO) and they will be able to assist!

Please note San Churro accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply. No changes or cancellations will be accepted after the Order has been submitted and payment processed. No refunds will be provided if you attempt to change or cancel your Order after submitting the Order and payment has been processed. If we allow you to cancel or change your order, we will determine whether you are eligible for a refund.

There is a possibility that the confirmation email was placed in your spam/junk folder or the email address was entered incorrectly. Feel free to contact the store where your order was placed, our store staff will be able to clarify the order for you.

Depending on the time you placed your order and the status of it we recommend you contact the store that you did order from ASAP so that they cancel it. If they haven’t started or finished the order they will be able to work with you to organise a refund so that you can then reorder with another store. If the order is complete you will be charged. Please be extra careful when you place the order that the correct store is selected.

Depending on the menu items in your order, you’ll be provided with serviettes and picks to eat your tasty churros

The best thing to do would be to contact the store where you placed your order and advise them. The store team will then do all they can to keep the order as fresh as possible.

We recommend you bring your confirmation number that will be sent on the confirmation email and show it to the store staff on your arrival.

The delivery time will vary depending on your location and things that are out of our control (e.g. traffic, weather). You will receive an SMS with a tracking link so that you can monitor where your driver is and an ETA for them to deliver your order.

If you live in select towns or suburbs in NSW or VIC the order will be delivered by Doordash and/or San Churro staff. If you live in other locations your order will be delivered by San Churro staff.

When you place your order you will have the opportunity to change the address from the one on your el SOCIAL account to another one if you were to send an order to someone else.

During the online ordering process, there is no opportunity to leave a tip/gratuity for the drivers delivering your order. If you wish to do so when they arrive with your order that is at your discretion.

You’ll be able to earn el SOCIAL loyalty points for your order! For every $1 spent, you’ll earn 10 points* which can be redeemed for menu and retail items! You will also get access to exclusive offers!

You sure will. You’ll be able to earn el SOCIAL loyalty points on all menu items and will still earn 10 points for every $1 spent.

You will be able to use discount codes for online orders and you will need to add this before completing the payment. Unfortunately, you will not be able to add after the payment has been made.

You’ll be able to pay for your order with any credit or debit card.

Yes, if you have the required amount of el SOCIAL loyalty points for an item you can use them for your order. They cannot be used for any other fees or delivery charges.

Unfortunately not, currently, you will only be able to use one payment method.

Payment must be made at the time of ordering online and cannot be done when you collect the order in-store or when you have it delivered to your home.

Yes, you can enter in your gift card details when you select your payment method when placing your order. You can also use your gift card in-store.

We’d be really sad if you were disappointed with the order but would like to hear the feedback. Contact us at elsocial@sanchurro.com and we’ll be able to review your complaint and respond within 5 business days. Any refunds will be handled by San Churro as set out below and in San Churro’s Refunds and Returns Policy.

Unfortunately at the moment, this will not be possible. We will let you know ASAP once this changes.

If your churros arrive and you want to make them a little crispier click here for our top tips.

Please refer to our Privacy Policy, available on our website, for more details about how we deal with your information.

We try our best to keep our address listings up to date, however some streets are listed in various formats, eg Mount/Mt making this hard to do. We also have a limited delivery area to ensure we deliver to our customers the freshest possible food. If your address is not accepted, you can call a store directly to see if they can take the order over the phone.